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Terms & Conditions

This agreement applies for all bookings of items or services by the customer (referred to as the ‘Client’) with Fleur Couture (referred to as the ‘Company’).

On payment of deposit and/or collection, the Client accepts the Terms and Conditions as laid out here.



Please note for all 'Pending' bookings, a non-refundable booking fee is required within 5 days to confirm your booking. This is a retainer, and non-refundable should the booking,or part thereof be cancelled for any reason.

Please use your booking reference number when making your payment.

Bank account details will be on the invoice you are sent.



This agreement applies for all bookings of items or services by the customer (referred to as the ‘Client’) with Fleur Couture (referred to as the ‘Company’).

On payment of the booking fee, and/or collection, the Client accepts the Terms and Conditions as laid out here.



All hire goods supplied remain the property of the Company.

Hire is for the term noted on the booking only. 

All items must be returned in the same condition.  Where items are not returned in this condition, charges are applicable. The Client accepts that they can not dispute this on the return of the items, for example offer to collect and clean, amend or fix the items themselves.

The Client is responsible for checking all items prior to taking possession. Any claims of damages, faults or shortages must be made immediately on collection or delivery to the Company. Where the Company is only notified on or after the return of items, or where the Client was unable to inspect the items prior to possession, the Client is not entitled to dispute these and is responsible for all costs involved with any damages, faults or shortages incurred by the Company.

Where the Client has not viewed or inspected items prior to a booking commencing they understand that while the Company describes items as well as possible on their website, the Company is not responsible where the Client finds items unsuitable.


For any and all services (e.g. florals, delivery and collections, signage and stationery, set-up and pack-down), the job has been accepted based on the discussed requirements. If for any reason those requirements reduce, there is no change in the service pricing, and the booking fee paid to secure these services is non-refundable. Where the Client requests additional support to that initially quoted for, there will be an increase in service fee, and this will be quoted and presented to the Client to accept prior to work being carried out.

Where any service is cancelled within 30 days of the booking start date, full payment is required.



All prices listed are subject to change without notice.

A non-refundable deposit is required within 5 days to confirm your booking. This is 50% of the total order, and the balance is due 14 days before the booking start date. Where the booking start date is 14 days or less, the full balance is due.

In the event of any cancellations of services or products on a booking, or the full booking itself, the booking fee is non-refundable and non-transferable. For any service or product cancellations, or reductions in quantities of more than 10% which are notified 40 days or less of the booking start date, the booking requires full payment. 

If an invoice has not been paid in full by the due date (which is the date of collection or deliver) , interest on the total overdue amount shall accrue from that date, daily until the payment is received at a rate of 5% per calendar month and all interest shall compound monthly before and after any judgement until payment is received in full. Where a vendor client discount may apply, if payment has not been paid on time and as agreed, the discount is then forfeited.

The Client is required to pay for any costs involved by the Company in exercising or attempting to exercise its rights as stipulated here in this agreement – which may include administration fees, legal fees and debt collection costs.



All items must be returned in the same condition.

It is the Client’s responsibility for any damage during the period which it is on loan. This includes insurance of the goods while in Client’s possession due to theft, fire, flooding, earthquakes, vandalism, confiscation or any other events resulting in loss or damage. Loss is where the item has not been returned, or broken. Damage is when an item is not suitable for re-hire or requires repair.

In the event of any damage or loss, the Client will be charged the replacement cost (including shipping if applicable) & any loss from earnings from any future bookings, where item would have been hired out .

Company insurance will not cover for the loss of a hire item, and the client hear-by accepts all responsibility for the damage / loss of any company property.

Where a security bond has been charged, replacement costs will be deducted from the security bond paid, and if replacement costs exceed the bond, these will need to be paid directly to the Company by the Client.

Payment for any loss / damage is due within 7 days for replacement / repairs and any overdue fees will be charged a 2% daily interest until the final balance is paid including any further missed booking fees / refunds to other clients. 

All items remain the property of the Company, including damaged items.



The Client understands that items which are sent via courier or freight carry the risk of damage and delays,

The Company is not liable for any delays caused by circumstances beyond their control, or breakages in transit.



In the case of Force Majeure the Company is free of liability where there is cancellation which prevents the Company from executing their obligations due to any unforeseen and/or uncontrollable incident/event including but not limited to acts of man - theft, vandalism, acts of war, terrorism, government imposed restrictions and/or act of government, strike or industrial action or similar catastrophic event such as but not limited to civil or state emergency, fire, flood, earthquake, act of God, pandemic, disease outbreak or epidemic resulting in Force Majeure event which is beyond control of the Company. Where this occurs, and at the Company’s discretion, the Company will work with the Client to postpone their booking to a new date within 12 months of the original date or date of postponement (whatever is sooner), or where not practical the amount paid will be used as a credit note on a future bookings.

For any services or items which have been procured or sourced to fufill the Client's booking, such as, but not limited to perishables ( and foilage), custom stationery, products or services from other businesses the Client acknowledges these costs will be required to be paid by the Client. The Company has the right to deny postponement until these costs are paid.



Except where the Company is in breach of a guarantee in terms of the Consumer Guarantees Act 1993, the Client in entering into this contract acknowledges that in all other circumstances whatsoever the Company shall not be liable for direct, indirect, incidental or consequential damage, loss or expense whatsoever and howsoever arising (whether in contact or in tort) including that resulting from the negligence of the Company or arising by operation of law and whether suffered by the Client and/or third party for any amount that exceeds the amount actually paid by the Client to the Company pursuant to this contract.

If the Client is acquiring the services for the purposes of a business as defined in the Consumer Guarantees Act 1993, the provisions of that Act do not apply.

If the Client is purchasing goods rather than hiring them, then except as prohibited by law, all guarantees in respect of the equipment, whether express or implied, are excluded.

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